Return & Refund

📩 FFLOLO Return & Refund Policy

■ Order Cancellation

All orders ship within 1 business day. To cancel, email ffloloservice@gmail.com with your order number.

◉ 30-Day Risk-Free Returns & Exchanges

Return Conditions:
✓ Contact us first for a Return Merchandise Authorization (RMA).
✓ Items must be unused, in original packaging/tags.
✓ Order number required.
✓ No restocking fees.

Shipping Costs:
🔄 Free return/exchange: For defective or incorrect items (we provide a prepaid label).
📩 Customer-paid return: Non-defective items (actual carrier fees via USPS/FedEx by weight).

⚠ Non-Returnable Items:

  • Opened gaskets/seals (unless defective).
  • Custom parts (marked "Custom" in product title).

◉ Warranty Claims (48-Hour Notice)

Covered Issues:
✓ Manufacturing defects.
✓ Incorrect item shipped.
✓ Shipping damage (photo of unopened box required).

Process:

  1. Email clear photos to ffloloservice@gmail.com.
  2. Include your order number and description.
  3. Approved claims: We cover return shipping.

Warranty Limits:
See full details in our Warranty Policy

◉ Key Restrictions

📍 U.S. Mainland Only: Applies only to orders shipped within the 48 contiguous states.
✈ No International Returns: Returns must ship from a U.S. address.

⏱ Processing Timeline

Action Timeframe
Return Authorization 1 business day
Refund Issued Within 14 calendar days after receiving return
Replacement Shipped Next business day

🔧 Technician Notes

Recommendations:

  • Contact FFLOLO Tech Support to confirm compatibility before modifications.
  • Keep original parts (for repairs if needed).
  • Take before/after photos for warranty evaluation.

Examples:
❌ Not Covered: User-cut exhaust pipes (causing stress fractures).
✅ Covered: Factory weld cracks (even with other modifications).

Notes:

  • Policy balances manufacturer responsibility and user freedom to avoid disputes.
  • Test fittings must show no installation marks.

❓ Questions?
📧 ffloloservice@gmail.com